Terms and conditions

This website details the services offered by “El Animal Emocional”. Its use implies acceptance of the following conditions, declining to make any claim regarding them. This website contains texts prepared for merely informative or informative purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so its content should not necessarily be applied by the User to cases. concrete.

a) The use of this website is aimed at people of legal age. Minors under this age are not authorized to use this website.

b) “El Animal Emocional” may modify the content of the website, its services and products, rates, guarantees, etc., at any time and without prior notice.

c) “El Animal Emocional” may make links or other elements available to the user that allow access to other websites belonging to third parties. We do not market the products and services of these linked pages, nor do we assume any type of responsibility for them, nor for the information contained therein, nor for their veracity or legality, nor for any effects that may arise. In any case, “El Animal Emocional” states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, putting in place knowledge of the competent authorities of the content in question.

d) The prices indicated on the website, if any, will be valid except for typographical errors, and are subject to change without prior notice.

e) It is not necessary to register on the website, or provide any type of personal data, to browse it.

f) “El Animal Emocional” cannot guarantee the uninterrupted or completely error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.

g) “El Animal Emocional” offers its services and products indefinitely, and may, however, suspend their provision.

h) “El Animal Emocional” will not be responsible for any damages, whether to itself or to third parties, caused by misuse of this website by the User.

i) The User agrees not to use this website or the services offered on it to carry out activities contrary to the law, public order or these conditions. The User who acts against the image, good name or reputation of “El Animal Emocional”, as well as whoever illicitly or fraudulently uses the designs, logos or content of the website and/or attacks in any way against intellectual and industrial property rights. of the website or its contents and services, will be responsible to “El Animal Emocional” for its actions.

j) “El Animal Emocional” is not responsible for viruses that originate from a telematic transmission infiltrated by third parties generated with the purpose of obtaining negative results for a computer system.

k) “El Animal Emocional” is not responsible for the information and content stored, by way of example but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content. . However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, “The Emotional Animal” is made available to all users, authorities and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third party rights or morality and public order. If the User considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

l) This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, “El Animal Emocional” does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make temporary access to the website impossible.

m) The content of the articles published on this website cannot be considered, in any case, a substitute for legal advice. If this were the case, the User should not act on the basis of the information contained on this website without first resorting to the corresponding professional advice.

n) “El Animal Emocional” reserves the right to deny or withdraw access to the website and/or the services offered without prior warning, at its own request or that of a third party, to those Users who fail to comply with our regulations.

Terms of use.

1) Legal conditions for purchasing at El Animal Emocional

These Legal Conditions of Contract regulate the use of the online store http://elanimalemocional.com/, for which Ana Sánchez Anegón is hereinafter legally responsible. These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the User’s responsibility to read them each time they make a purchase, since the conditions in force at the time of conclusion of the contract , will be those that are applicable.

2) Applicable regulations

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is English. These general conditions may be saved and reproduced at any time by the user who makes a purchase through the options of their internet browser, and must be accepted before proceeding with the payment of the contract.

3) User Account and Bug Fixes

In order to make online purchases in this store, registration is necessary by creating a “User Account” “My account”. You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, the User will receive an email confirming that the process has been completed successfully and a reminder of the access data.

From your account you will be able to make purchases, check your order history, change your password, modify your personal data, modify your billing address, make comments, and other procedures or procedures related to your purchases.

Furthermore, at any time, you can access your private account to check your personal information and addresses and, if necessary, correct any errors that may have existed when entering the data or update them. Billing addresses may also be corrected or updated throughout the purchasing process.

You can unsubscribe at any time by sending an email, from the address you wish to unsubscribe to, to the address info@elanimalemocional.com, which will entail the cancellation of your personal data.

The creation and cancellation of a user account will be governed by the provisions of the following URL https://elanimalemocional.com/en-privacy-policy

4) Purchase Process

Buying at “El Animal Emocional” is easy and simple, you just have to follow the following steps:

1st.- Select the services you wish to acquire from among those offered by “El Animal Emocional”. By clicking on each service, you access its file, which includes a detailed description with information, main characteristics and price. If you need to know more, do not hesitate to ask us.

2nd.- Once you have selected the service(s) you wish to hire, you must press the “Buy” button, adding the service to your shopping cart. If you wish, you can continue adding more service to the cart, or proceed directly to payment.

3º.- Once the selection of services is completed, a summary will appear. Finally, to continue, you must press the “Place Order” button.

4º.- As we have indicated in previous sections, at the end of your purchase, you must register, indicating your information. In your next purchases you will not have to enter them again, as they will be stored in your User Account “My account”.

5º.- Finally, you must choose the payment method from among those offered by “El Animal Emocional” (see next section).

6º.- Once the contracting process is completed, we will send you an email detailing the contract details, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you notice any errors in the data entered, please contact us by any of the following means:

  • Calling 696 83 57 08
  • Notifying it in the “Contact me” section of this website
  • By writing to the email address info@elanimalemocional.com

Likewise, you can request a paper invoice by contacting us, within a period of 15 days after the purchase, and we will send it to you without any additional cost.

“El Animal Emocional” informs you that it has complaint forms at your disposal, at the postal address that appears in the Legal Notice of this website.

5) Payment methods

“The Emotional Animal” has the following payment methods to facilitate your contracting: Credit or debit card

Below, we specify the conditions for each of these payment methods.

Credit or Debit card

Payment by credit or debit card is made through the secure payment gateway Stripe. Through this payment method, El Animal Emocional never collects or manipulates any customer data related to their card number. All data is processed directly by Stripe, so that El Animal Emocional can always offer the greatest security, transparency and confidentiality in the transaction.

The cards that the payment gateway currently supports are Visa, Mastercard and Maestro, in addition to those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, contact us and we will assist you to clarify any concerns.

6) Prices, taxes, fees and tariffs

Prices are expressed in Euros, and are valid except for typographical errors. In the event that a manifest error occurs in setting the price that appears on the service sheet, the price established for said service in the informative email that we will provide you when we detect the error will prevail.

The RRP for clients from the Peninsula and the Balearic Islands includes VAT.

The RRP for clients from the Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated in each service is the final price for shipments to these CCAA. El Animal Emocional will not be responsible for import costs and taxes (ISPI, IGIC), or fees, if applicable.

7) Returns

At “El Animal Emocional” we wish you satisfaction with your service. Therefore, we provide you with the option to cancel it (withdrawal). The exercise of this right of withdrawal must be carried out within a maximum period of 30 calendar days from the date of contracting. The exercise of the right of withdrawal will not be allowed on the acquisition of products that may have been used by the User, something that is registered directly on the platform.

On the other hand, if the pack or service (Individual Session, Flourish, Rise) has been started, the application of the 30-day guarantee offered by “El Animal Emocional” will be valued only if it meets the conditions of the guarantee.

8) Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage